Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password, and profile photo when you create an account.
• Coach Profiles: Professional experience, certifications, CV/resume, introduction videos, language proficiency, and work preferences.
• Club Profiles: Club name, location, facilities, contact information, and job postings.
• Communications: Messages exchanged between coaches and clubs through our platform.
• Payment Information: Billing details processed securely through our payment provider (Stripe).

Information Collected Automatically

• Usage Data: Pages visited, features used, search queries, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies: We use cookies and similar technologies to enhance your experience and analyze usage.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our marketplace services
• Connect coaches with clubs and facilitate job applications
• Process transactions and send related notifications
• Send service-related communications (account updates, security alerts)
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience on our platform

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Between Users: Coach profiles are visible to clubs, and club information is visible to coaches to facilitate connections.
• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery).
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you direct us to share information with third parties.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for legitimate business purposes or as required by law, including for fraud prevention, legal compliance, and dispute resolution.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls and employee training

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to processing of your personal information.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@thenetpadel.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Understand how you use our platform
• Analyze and improve our services
• Deliver relevant content

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.